Terms & Conditions
Our hotel requires a minimum 24 hrs prior notice for flight/train details to organise an airport/station transfer. In case of any urgent requests of such nature, we recommend our guests to contact the reservations team directly for priority assistance. In keeping with our heightened security procedures we request all guests to carry a photo-identity with address proof to present at check-in. Foreign nationals are required to present their Passport and valid Visa. Indian nationals can present any one of the following: Passport, Driving License & Voter ID card
* Without original copy of valid ID the guest will not be allowed to check-in.
* Our standard check-in time is 1300 hrs and check out time is 1100 hrs local time
* For us to guarantee you an early check-in, you will need to reserve the room from the previous night.
* If you need to cancel your reservation, please refer to the Cancellation Deadline, to avoid cancellation or no-show charges, which would include the room rate and applicable tax, for the entire stay. Rates are subject to change in case of change in validity periods, rate seasons, contracted periods, applicable laws or government policies * For all travel agent/tour operator bookings, terms and conditions as per the contract will apply.
* Outside food is prohibited at the hotel
* Overnight parking is available at the property. Should your company wish to claim input tax credit, GSTIN number along with an appropriate address need to be communicated at the time of booking. If this information is not provided prior to check-in, the hotel may not be able to amend invoices at a later stage.
In view of COVID 19 situation and due to restrictions levied by the competent authorities from time to time, certain hotel facilities and services, including but not limited to, use of the pool, restaurants, banquets, etc. may not be available for guest use. The hotel and/or its directors, employees and officers shall not be held liable for the non-functioning of such facilities. Guests are requested to co-operate with these restrictions/guidelines for their own safety and security.
Governing Law: The Management reserves to itself the right to add or to amend any of the above terms, conditions and rules. The terms and conditions of this contract shall apply to all guests, travel agent/tour operator and any other person availing the services of the hotel. This reservation is confirmed subject to you approving that you have carefully read, understood and accepted the aforementioned terms and conditions. If you do not agree with these terms and conditions, kindly notify the hotel within 2 hours of receiving this confirmation or it shall be deemed to be explicitly accepted by you.
Privacy Policy
At Villa Urvinkhan, its affiliates and subsidiaries (hereinafter collectively referred to as “we” or “us” or “our”), we endeavour to provide our guests outstanding services and experiences in our hotels. We value your business and your faith in us in delivering you a superior level of service.
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We recognise that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotel, restaurant, etc. and our website, or other online products and services or when you fill up a form. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.
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It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
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This privacy policy is applicable to Villa Urvinkhan and its affiliated websites and applications.
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Contact information such as name, email address, phone number, and mailing address may be collected.
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Demographic information such as gender, age, and language preferences may be collected.
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Guest stay and loyalty program information such as hotels stayed in, dates of arrival and departure, goods and services purchased, and special requests and service preferences may be collected.
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Payment information such as credit card number may be collected for online reservations.
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Business information such as contact and other relevant information about a business may be collected if the business enrols in a loyalty program or if employees or agents use a corporate account to do business with Villa Urvinkhan.
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Information submitted or posted such as feedback about hotels and services or job applications may be collected.
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Other information such as browser information, site visits, GPS location, and app usage may be collected.
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Information may be collected directly from guests, passively, or from third parties.
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Information collected may be combined with other information already collected.
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Information may be used to respond to requests or questions, improve websites and services, for security purposes, for marketing purposes, or to communicate with guests about their account or relationship with Villa Urvinkhan.
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Information may be shared within Villa Urvinkhan and its affiliated hotels, with third parties who perform services on behalf of Villa Urvinkhan, with business partners, if required by law, or in the case of a sale or transfer of Villa Urvinkhan or its assets.
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Guests have the option to manage their marketing preferences by following the instructions provided in the privacy policy.
Refund Policy
Not that if cancelled, modified or in case of No show the total price of the reservation will be charged.
Guarantee Policy
Reservations must be paid by transfer 100% as an advance of the tariff amount to block the room. We do accept credit or debit cards at the property. Please refer to the tariff sheet for cancellation policy.
Health & Safety
In light of the current situation, we have implemented enhanced precautionary hygiene measures across our hotel.
As per government advisory certain services may be non-operational or alternate arrangements will be offered. We request you to kindly check with the team at the hotel for further details.
For contactless check-in process, we recommend you to share guest/s ID proof (passport, visa etc.) in advance.
In our efforts to provide a safe and hygienic environment to you and our team. We will be practising the following procedures. We request you to please cooperate and help in complying with the guidelines provided by the government and policies made by us to ensure safety for all.
Regular temperature checks for our staff everyday.
We will sanitise the common areas thoroughly and at regular intervals.
There will be sanitisers kept around the property for your use.
We will be wearing masks at all times.
We will sanitise our hands after and before every service.
We will maintain a safe distance at all times.
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Health & Safety
For our guests:
We request you to please co-operate and allow us to check your temperature before entering the premises and daily.
Please use sanitiser and please wear your masks at all times.
We request you to please maintain a safe distance, especially while interacting with the staff.
Each guest/family will be seated at safe distance from each other at all meals.
Housekeeping for your room will be done on request as we do not want to risk any exposure to our guests or the staff.
We would like to avoid, at all times, any direct contact with objects that may prove unsafe to you and us alike.
We would also be checking on you and your family 24 hours prior to check-in so we can make sure you are safe to travel
FAQ
What is the check-in and check-out time at Villa Urvinkhan?
A: The check-in time is 1:00 PM and the check-out time is 11:00 PM.
Is there Wi-Fi available on the property?
A: At the moment, we do not have Wi-Fi facilities available on the property. We recommend that you carry your own dongles, and we have found that Airtel and Jio networks work best here.
Is there a restaurant on the property?
A: Yes, we have a restaurant on the property that serves Indian and Continental cuisine.
Do you offer any outdoor activities or experiences?
A: Yes, we offer outdoor activities such as trekking, bird watching, and plantation walks. Please contact our front desk for more information.
Is outside food allowed on the property?
A: Outside food is not allowed to be consumed in any of the common areas on the property.
Are pets allowed at Villa Urvinkhan?
A: Unfortunately, pets are not allowed on the property.
Does Villa Urvinkhan have a swimming pool?
A: Yes, we have a swimming pool on the property.
Is there a spa or wellness center at Villa Urvinkhan?
A: We do not have a spa or wellness center on the property.
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